Soft Play FAQ'S

Play Area Rules:

We have a strict age policy of 0-5 years old only. This is to ensure the safety of your toddler and for your own peace of mind.

Equipment Setup & Guidelines

An even, clean, and dry area is required for setup of all equipment. We will not set up on rocks, dirt, bumpy/uneven ground. Our equipment cannot be in a wet space/area, near waterslides, or in wet ground. Equipment becomes extremely slippery when wet and is NOT safe. Renter is responsible for providing adequate space for setup. Please be mindful and have setup area ready for our team upon arrival, weekends are extremely busy and we will NOT wait longer than 15 minutes for designated play space to be ready for setup. Failure to have a clear/clean space ready for setup may result in cancellation (additional charges may apply).  

Soft Play All equipment is sanitized prior to delivery and sanitized again on-site for our customers peace of mind. Ball pit balls are delivered clean and ready for play. Please keep all equipment in designated play area at all times. 

Ball Pits Please keep balls inside ball pit. Extra charges will apply if balls are not inside ball pit at pickup.

Ball Pit Slides Strictly for children 2-5 years old. Weight limit is 100 lbs. per slide. Only one child per slide at a time.

Bounce Houses Absolutely NO climbing on walls or rough play allowed. In case of strong/high winds or any weather deemed unsafe we reserve the right to cancel rental at any time. Parental supervision required at all times.

Damages

Rules have been established for your safety and to enhance your soft play experience. Failure to abide by rules may result in bodily injury as well as damages to equipment We are not responsible for bodily injuries. Parental supervision is REQUIRED at all times. Damage to equipment fees will apply. Soft Play equipment must not be moved after setup. Balls and equipment must be kept inside of play area. 

IMPORTANT (this applies to ALL equipment: NO face paint, glitter or confetti. No shoes, food, drinks, gum, sharp objects (ex: high heels), rough play. Soft play, bounce houses and ball pit slides are strictly for children 5 & under. Parental supervision required at all times. We are not responsible for damage/injury caused to child/person.

IMPORTANT (this applies to ALL equipment: NO face paint, glitter or confetti. No shoes, food, drinks, gum, sharp objects (ex: high heels), rough play. Soft play, bounce houses and ball pit slides are strictly for children 5 & under. Parental supervision required at all times. We are not responsible for damage/injury caused to child/person.

Do you require a deposit?

 We require a $200 - $500 deposit to book, depending on the items rented. It will be credited towards your invoice. Deposits are non-refundable if you need to cancel you will receive credit for a future event. No exceptions. 

Your invoice will also in